Job Overview
QTO Solutions is hiring a Client Success Manager for its Sahiwal office in Farid Town, Punjab. The work centres on keeping client relationships strong and service delivery on track.
The Client Success Manager communicates with clients, monitors project progress, handles concerns, and prepares reports.
Eligibility & Qualifications
- A Master's degree in Business Administration, Marketing or a related field is required.
- Degree areas accepted include Business Administration, Business Administration (Marketing) and Business Economics.
- Candidates need 2 to 4 years of experience in Client Success, Account Management, Customer Relations or B2B Sales.
- The vacancy also states a minimum experience of 3 years.
- Experience with CRM software is preferred.
- The age limit is 25 to 45 years.
- Gender preference for this position is male.
- Location: Sahiwal Office Timing: 04 pm to 01 pm (Monday to Friday) Minimum Experience 3 Year(s) Employment Type Permanent Job type Full Time Career Level Mid Career
Responsibilities
- Manage assigned client accounts and maintain long-term relationships, acting as the main point of contact for the clients placed under the role.
- Ensure timely communication with clients through email and virtual meetings, keeping them informed and connected to the company throughout the working relationship.
- Monitor project progress and ensure service quality, tracking delivery against expectations and stepping in when standards slip.
- Conduct follow-ups to improve customer satisfaction and retention, checking in with clients after interactions and service milestones.
- Maintain accurate CRM records and client documentation, keeping account histories and contact details current and reliable.
- Prepare client reports and performance summaries, turning account activity into clear written updates for clients and internal use.
Employment Terms & Important Notes
- One position is available.
- The job industry is services.